Terms of service
PRIVACY POLICY
Dambrosio Wrapping SRL collects some personal data from its users.
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Data Controller
Dambrosio Wrapping SRL
Piazzale Generale C.A. dalla Chiesa, 7/M
70022 Altamura (BA)
VAT No.: IT06364340726
Data Controller email address: info@dambrosiowrapping.com
Types of Data Collected
Among the Personal Data collected by Dambrosio Wrapping SRL, either independently or through third parties, are: Cookies; Usage Data; email address; first name; last name; various types of Data; Data communicated during use of the service.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the Data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using Dambrosio Wrapping SRL.
Unless otherwise specified, all Data requested by Dambrosio Wrapping SRL is mandatory. Failure to provide this Data may make it impossible for Dambrosio Wrapping SRL to provide its Services. In cases where Dambrosio Wrapping SRL specifies certain Data as optional, Users are free not to provide such Data, without any consequences on the availability or operation of the Service.
Users who are unsure about which Data is mandatory are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by Dambrosio Wrapping SRL or the owners of third-party services used by Dambrosio Wrapping SRL is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy.
The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through Dambrosio Wrapping SRL.
Methods and place of processing of collected Data
Methods of processing
Dambrosio Wrapping SRL adopts appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.
The processing is carried out using computer and/or IT tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the operation of Dambrosio Wrapping SRL (administrative, sales, marketing, legal, system administration personnel) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) may have access to the Data, also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors may be requested from the Data Controller at any time.
Location
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved in the processing are located. For further information, please contact the Data Controller.
The User's Personal Data may be transferred to a country other than their own. To obtain further information on the place of processing, the User can refer to the section containing details on the processing of Personal Data.
Retention Period
Unless otherwise stated in this document, Personal Data is processed and stored for the time required for the purpose for which it was collected and may be retained for a longer period due to any legal obligations or based on the User's consent.
Purposes of Processing Collected Data
User Data is collected to allow the Owner to provide its Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Tag Management, Analytics, User database management, Remarketing and behavioral targeting, Advertising, Contacting the User, Payment handling, Registration and authentication, Hosting and backend infrastructure, Social features, Displaying content from external platforms, and Interaction with live chat platforms.
For detailed information on the purposes of processing and the Personal Data processed for each purpose, the User may refer to the "Detailed information on the processing of Personal Data" section.
Details on the Processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Content commenting
Comment system managed directly
Personal Data: last name; email address; first name
Facebook Comments
Personal Data: Usage Data; Tracking Tools
Contacting the User
Contact form and Mailing list or newsletter
Personal Data: last name; email address; first name; phone number; company name
Contact by telephone
Personal Data: phone number
User database management
ActiveCampaign
Personal Data: email address; Tracking Tools; various types of Data as specified in the service's privacy policy
Tag Management
Google Tag Manager
Personal Data: Usage Data; Tracking Tools
Heat mapping and session recording
Hotjar Heat Maps & Recordings
Personal Data: Usage Data; Tracking Tools; Various types of Data as specified in the service's privacy policy
Microsoft Clarity
Personal Data: clicks; Usage Data; layout details; session duration; interaction events; page events; diagnostic events; custom events; time zone; device information; scrolling interactions; mouse movements; country
Interaction with live chat platforms
ActiveCampaign site messages
Personal Data: Data communicated while using the service; Usage Data; email address; Tracking Tools
Facebook Messenger Customer Chat
Personal Data: Data communicated while using the service; Usage Data; Tracking Tools
Interaction with online survey platforms
Hotjar Poll & Survey widgets
Personal Data: Usage Data; Tracking Tools; various types of Data
Interaction with data collection platforms and other third parties
ActiveCampaign widget
Personal Data: Last name; email address; first name; Phone number
SPAM protection
Google reCAPTCHA
Personal Data: clicks; Usage data; keypress events; motion sensor events; touch events; mouse movements; position relative to scrolling; answers to questions; Trackers
Advertising
Meta ads conversion tracking (Meta pixel), Facebook Lookalike Audiences, Google Ad Manager, Google Ads conversion tracking, Google Ads Lookalike Audiences, and GRAPHINIUM
Personal Data: Usage data; Trackers
Meta Audience Network
Personal Data: Usage data; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Trackers
Collection of privacy preferences
iubenda Cookie Solution
Personal Data: Trackers
iubenda Consent Solution
Personal Data: Data communicated while using the service; Tracking Tools
Remarketing and Behavioral Targeting
Facebook Custom Audience
Personal Data: email; Tracking Tools
Facebook Remarketing, Google Ad Manager Audience Extension, and Google Ads Remarketing
Personal Data: Usage Data; Tracking Tools
Statistics
Google Analytics 4
Personal Data: city; Usage Data; browser information; device information; latitude (of the city); longitude (of the city); number of Users; session statistics; Tracking Tools
Meta Events Manager, Livestats Aruba, and Wordpress Stats
Personal Data: Usage Data; Tracking Tools
Content and functionality performance testing (A/B testing)
Google Optimize
Personal Data: Usage Data; Tracking Tools
Displaying content from external platforms
Font Awesome, Google Fonts, Google Maps Widget, and YouTube Video Widget
Personal Data: Usage Data; Tracking Tools
YouTube IFrame Player
Personal Data: Data communicated during use of the service; Data communicated in order to use the Service; Usage Data; Device information; Tracking Tools
YouTube Video Widget (privacy-enhanced mode)
Personal Data: Usage Data; Universally Unique Identifier (UUID); Tracking Tools
Payment Processing
Payment processing services allow Dambrosio Wrapping SRL to process payments by credit card, bank transfer, or other means. The payment data is acquired directly by the payment service provider without being processed in any way by Dambrosio Wrapping SRL.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.
Details on the Processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Content commenting
Comment system managed directly
Personal Data: last name; email address; first name
Facebook Comments
Personal Data: Usage Data; Tracking Tools
Contacting the User
Contact form and Mailing list or newsletter
Personal Data: last name; email address; first name; phone number; company name
Contact by telephone
Personal Data: phone number
User database management
ActiveCampaign
Personal Data: email address; Tracking Tools; various types of Data as specified in the service's privacy policy
Tag Management
Google Tag Manager
Personal Data: Usage Data; Tracking Tools
Heat mapping and session recording
Hotjar Heat Maps & Recordings
Personal Data: Usage Data; Tracking Tools; Various types of Data as specified in the service's privacy policy
Microsoft Clarity
Personal Data: clicks; Usage Data; layout details; session duration; interaction events; page events; diagnostic events; custom events; time zone; device information; scrolling interactions; mouse movements; country
Interaction with live chat platforms
ActiveCampaign site messages
Personal Data: Data communicated while using the service; Usage Data; email address; Tracking Tools
Facebook Messenger Customer Chat
Personal Data: Data communicated while using the service; Usage Data; Tracking Tools
Interaction with online survey platforms
Hotjar Poll & Survey widgets
Personal Data: Usage Data; Tracking Tools; various types of Data
Interaction with data collection platforms and other third parties
ActiveCampaign widget
Personal Data: Last name; email address; first name; Phone number
SPAM protection
Google reCAPTCHA
Personal Data: clicks; Usage data; keypress events; motion sensor events; touch events; mouse movements; position relative to scrolling; answers to questions; Trackers
Advertising
Meta ads conversion tracking (Meta pixel), Facebook Lookalike Audiences, Google Ad Manager, Google Ads conversion tracking, Google Ads Lookalike Audiences, and GRAPHINIUM
Personal Data: Usage data; Trackers
Meta Audience Network
Personal Data: Usage data; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Trackers
Collection of privacy preferences
iubenda Cookie Solution
Personal Data: Trackers
iubenda Consent Solution
Personal Data: Data communicated while using the service; Tracking Tools
Remarketing and Behavioral Targeting
Facebook Custom Audience
Personal Data: email; Tracking Tools
Facebook Remarketing, Google Ad Manager Audience Extension, and Google Ads Remarketing
Personal Data: Usage Data; Tracking Tools
Statistics
Google Analytics 4
Personal Data: city; Usage Data; browser information; device information; latitude (of the city); longitude (of the city); number of Users; session statistics; Tracking Tools
Meta Events Manager, Livestats Aruba, and Wordpress Stats
Personal Data: Usage Data; Tracking Tools
Content and functionality performance testing (A/B testing)
Google Optimize
Personal Data: Usage Data; Tracking Tools
Displaying content from external platforms
Font Awesome, Google Fonts, Google Maps Widget, and YouTube Video Widget
Personal Data: Usage Data; Tracking Tools
YouTube IFrame Player
Personal Data: Data communicated during use of the service; Data communicated in order to use the Service; Usage Data; Device information; Tracking Tools
YouTube Video Widget (privacy-enhanced mode)
Personal Data: Usage Data; Universally Unique Identifier (UUID); Tracking Tools
Payment Processing
Payment processing services allow Dambrosio Wrapping SRL to process payments by credit card, bank transfer, or other means. The payment data is acquired directly by the payment service provider without being processed in any way by Dambrosio Wrapping SRL.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.
Further information on data processing
Legal defense
The User's Personal Data may be used by the Data Controller in court or in the preparatory stages leading to possible legal action arising from improper use of this Website or related Services by the User.
The User declares to be aware that the Data Controller may be required to disclose personal data by order of public authorities.
Specific information
Upon the User's request, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services or the collection and processing of Personal Data.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services used by it may collect system logs, which are files that record interactions and may also contain Personal Data, such as the User's IP address.
Information not contained in this policy
Further information regarding the processing of Personal Data may be requested from the Data Controller at any time using the contact information.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Website and, if technically and legally feasible, by sending a notification to Users via any contact information available to the Data Controller. Users are therefore advised to check this page frequently, referring to the date of the last modification indicated at the bottom.
Should the changes affect processing based on consent, the Data Controller will collect new consent from the User, if necessary.
Definitions and legal references
Personal Data (or Data)
Personal data means any information that, directly or indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
This information is collected automatically through this Website (including third-party applications integrated into this Website), including: IP addresses or domain names of the computers utilized by the User who connects to this Website, URI (Uniform Resource Identifier) addresses, the time of the request, the method utilized to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server's response (successful, error, etc.), the country of origin, the characteristics of the browser and operating system utilized by the visitor, the various temporal details per visit (e.g., the time spent on each page), and the details of the path followed within the Application, with particular reference to the sequence of pages visited, and other parameters relating to the operating system and the User's IT environment.
User
The individual who uses this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Supervisor)
The natural or legal person, public administration, or any other entity that processes Personal Data on behalf of the Data Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data and the means used, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
This Website (or this Application)
The hardware or software tool by which the Personal Data of Users is collected and processed.
Service
The Service provided by this Website as defined in the relevant terms (if any) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union in this document includes all current member states of the European Union and the European Economic Area.
Cookies
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker means any technology - e.g., cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting - that allows tracking Users, for example by collecting or storing information on the User's device.
Legal information
Unless otherwise specified, this privacy policy applies exclusively to this Website.
RETURNS AND REFUNDS
As required by law, we have a 14-day privacy policy allowing customers to return items.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can do so directly from your account by selecting "Request Return" or by contacting us at ordini@dambrosiowrapping.com.
Return costs will be borne by the customer, except in the case of damage or defects.
If your return is accepted, you will have 7 days to ship the items to the following address:
Dambrosio Wrapping SRL
Piazzale C.A. dalla Chiesa, 7M
Altamura, BA
70022
You can always contact us with any questions about returns at ordini@dambrosiowrapping.com.
Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.
Exceptions/Non-Returnable Items
Unfortunately, we cannot accept returns on some sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item in your possession and, once the return is accepted, make a separate purchase for the new item.
If you would like to make an exchange, please contact us and we will find a solution.
Refunds
We will notify you as soon as we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at ordini@dambrosiowrapping.com.
European Union 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.